Terms Of Use

1. Acceptance

By using the Hyphos platform, you agree to these Terms of Use. If you are using Hyphos on behalf of an organization, you represent that you have authority to bind that organization to these terms.

2. How Hyphos Is Offered

Hyphos is in active development and is offered through design partnerships and written agreements. There are no self-serve plans. Where your organization has a written agreement with Hyphos Inc., that agreement governs, and it takes precedence over these terms where they differ.

3. Your Data

You retain all rights to content you provide to Hyphos, including documents, meeting transcripts and other materials. Hyphos does not claim ownership of your data. We process your content only to provide the service to your organization.

You may request deletion of your account and associated data at any time by contacting info@hyphos.io. Deletion is completed within 30 days.

4. AI And Your Data

Hyphos uses AI models, including third-party model providers, to process content on your behalf. We do not use your content to train AI models for other organizations, and we do not pool it with other organizations’ data.

The providers used and how data is handled for your work are set out in your agreement, or available on request.

5. Acceptable Use

You agree not to use Hyphos to:

• Process recordings of individuals who have not consented to being recorded, where required by applicable law
• Circumvent access controls or attempt to access data belonging to other organizations
• Reverse engineer, decompile, or attempt to extract Hyphos software or models
• Use the platform to process data in violation of applicable privacy laws, including PIPEDA and GDPR
• Resell or sublicense access to the Hyphos platform without a written agreement

6. Recording Consent

You are responsible for obtaining all necessary consents before recording meetings or providing recordings or transcripts to Hyphos. Recording consent requirements vary by jurisdiction. In Canada, generally at least one party to a conversation must consent to recording. In some US states, all parties must consent. Ensure your use complies with applicable law in your jurisdiction and the jurisdiction of all participants.

7. Service Availability

Hyphos is in active development and we do not guarantee uninterrupted access. We will give notice of planned maintenance where we can. Any availability commitments are set out in your written agreement. We are not liable for losses resulting from service interruptions beyond our reasonable control.

8. Fees

Fees for a pilot or engagement, if any, are set out in its written agreement. If you believe a charge is incorrect, contact info@hyphos.io within 30 days of the charge.

9. Intellectual Property

The Hyphos platform, including its software and models, is owned by Hyphos Inc. and protected by applicable intellectual property laws. These terms do not grant you any rights in Hyphos intellectual property beyond the right to use the service as described.

10. Limitation Of Liability

To the maximum extent permitted by applicable law, Hyphos is not liable for indirect, incidental, or consequential damages arising from your use of the platform. Our total liability for any claim arising from these terms or your use of the service is limited to the amount you paid us in the 12 months preceding the claim.

11. Governing Law

These terms are governed by the laws of Alberta, Canada, without regard to conflict of law principles. Any dispute arising under these terms will be resolved in the courts of Alberta, Canada.

12. Changes To These Terms

We may update these terms from time to time. Material changes will be communicated by email to account holders at least 14 days before taking effect. Continued use of the platform after that date constitutes acceptance of the updated terms.